Valoracraft
Legal Business Name: Valoracraft
Business Structure: Partnership Company
GSTIN: [Insert GSTIN Number]
Registered Office Address: M/S VALORA CRAFT at Shop No. 10/11, Ground Floor, Rohtak Road, Faiz Road Corner, Delhi-110005.
Principal Place of Business M/S VALORA CRAFT at Shop No. 10/11, Ground Floor, Rohtak Road, Faiz Road Corner, Delhi-110005.
Email: support@valoracraft.com
Phone: +91 9717581100
Last Updated: 09-March-2026
This Policy forms part of our Terms & Conditions and is published in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Once an order is successfully placed on https://valoracraft.com, you will receive an order confirmation via email or SMS.
Orders are typically dispatched within 1–3 business days from our Delhi facility, subject to product availability and order verification.
Upon dispatch, you will receive:
If tracking details are not received within 3 business days, please contact us at support@valoracraft.com or +91 9717581100.
We offer free shipping across India, excluding Lakshadweep and Andaman & Nicobar Islands, for all chairs purchased directly from our website.
Orders are shipped from Delhi via reputed third-party logistics partners using standard ground/surface transport. Expedited shipping options are currently not available.
Estimated Delivery Timelines (Post Dispatch)
Delivery timelines are estimates only and may vary due to remote locations, public holidays, weather conditions, transportation delays, government restrictions, or other force majeure circumstances.
Customers are advised to inspect the outer packaging at the time of delivery.
If visible damage to packaging is observed:
Failure to report visible transit damage at the time of delivery may affect eligibility for replacement claims. Refusal of delivery without a valid damage-related reason may be treated as a return for personal preference, and applicable shipping charges may be deducted.
Large or multi-component chairs may be shipped in separate packages to ensure secure transit and reduce risk of damage. Each shipment may carry separate tracking details and may arrive on different days.
Before Dispatch
Orders may be cancelled before dispatch by emailing support@valoracraft.com.
Refunds will be processed to the original payment method after deducting applicable payment gateway or transaction charges, if any.
After Dispatch
Once an order has been dispatched, cancellation is not permitted. Customers may initiate a return after delivery as per the Return Policy below.
Return Eligibility
Delivery Charge Condition
For returns due to change of mind, preference, or other non-defective reasons:
For damaged or defective products:
Refund Processing
Refunds are processed within 7–10 business days after the returned product is received at our Delhi facility and passes quality inspection. Refunds will be credited to the original mode of payment.
If your product arrives damaged or defective:
Contact:
Email: support@valoracraft.com
Phone: +91 9717581100
After verification, we will arrange:
If tracking status shows “Delivered” but the package is not received:
We will coordinate with the courier partner for investigation.
Valoracraft shall not be responsible for non-delivery due to incorrect or incomplete address details provided by the customer.
Certain products may require self-assembly. Customers must assemble products strictly according to the instructions provided. Damage arising from improper assembly, modification, mishandling, or unauthorized alterations will not be covered under return or warranty claims. Each product has a recommended weight capacity mentioned on its respective product page. Damage caused due to exceeding recommended weight limits will not be covered under warranty.
Selected products may carry a limited warranty against manufacturing defects, as specified on the respective product page.
The warranty does not cover:
Warranty claims are reviewed within 7–14 working days after submission of required documentation.
All prices displayed on the website are exclusive of applicable GST unless stated otherwise.
GST will be charged at checkout in accordance with Indian tax laws.
Tax invoices will be issued as per GST regulations using the registered GSTIN mentioned above.
Valoracraft operates in compliance with:
Customer data is processed in accordance with our Privacy Policy.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020:
Name: Valoracraft
Email: support@valoracraft.com
Phone: +91 9717581100
Address: M/S VALORA CRAFT at Shop No. 10/11, Ground Floor, Rohtak Road, Faiz Road Corner, Delhi-110005.
Grievances will be acknowledged within 48 hours and resolved within 30 days from the date of complaint. A ticket/reference number will be provided for tracking.
Valoracraft shall not be liable for indirect, incidental, or consequential damages arising from the use of its products. We shall not be responsible for delays caused by force majeure events including but not limited to natural disasters, strikes, transportation disruptions, or government actions. Maximum liability, in any case, shall not exceed the purchase price paid for the product.
This Policy shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.
Valoracraft reserves the right to update or modify this Policy at any time without prior notice. The latest version will always be available on our website.
